We will gladly offer a refund or exchange on items received up to 14 days of the purchase date. After 14 days your items will not be eligible for return.
To be eligible for a return, your item must be unused and in the same condition received, in the original packaging, wick and wax intact.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted, if applicable:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received, processed, and inspected we will send you an email notification that we have received your returned product. We will also notify you of the whether the refund is approved or rejected.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds (if applicable)
If you have not been issued a refund within 7 business days, check your bank or credit card company to discuss the refund policy due to it taking time for these transactions to post.
If you’ve done all of this and you still have not received your refund, please notify us at Sparkavibecandleco@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace defective or damaged products. If you need to exchange it for the same item, send an email to Sparkavibecandleco@gmail.com
You are responsible for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, please consider purchasing shipping insurance.